Help Centre

I think I've received the wrong colour

If your tub has the incorrect colour name on the top sticker or a gold label, then please contact us.

If the correct colour name is displayed and your tub has a silver label, it's important to note before contacting us that the colour of the formula doesn't reflect the colour result that will be achieved on the hair.

We like customers to know that some of our colours may appear darker or different in the tub as advertised, this is because the colour you choose should be based off of the result that will be seen on the hair and not the formula colour.

For example, Turquoise can look more of a dark blue or White Toner has a purple formula.

The best way to determine the colour result is via a strand test. If your strand test still produces an unsatisfactory colour result, then please contact us so we can help further.