Help Centre

Delivery & Shipping

This page contains everything you need to know about our UK and international shipping, we always aim to despatch orders within 1-2 working days if possible.

UK Delivery

Delivery type: DPD
Delivery cost: £5.50 or FREE on orders £20 or over
Delivery time: 1–3 working days
Tracking: YES

European Delivery

Delivery type: Royal Mail International Tracked & Signed
Delivery cost: From £10.00 or FREE on orders £50 or over
Delivery time: 3–5 working days
Tracking: YES

If Tracked & Signed is not available in your country we will automatically use International Signed For (only tracked in the UK – signature on delivery)

PLEASE NOTE - we are experiencing significant delays at various customs departments since Brexit that is out of Directions control. Please expect extended delivery times due to this. You may wish to contact your department directly before ordering for processing estimates.

Rest of World

Delivery type: Royal Mail International Tracked & Signed
Delivery cost: From £12.00 or FREE on orders £50 or over
Delivery time: 5–7 working days
Tracking: YES

If Tracked & Signed is not available in your country we will automatically use International Signed For (only tracked in the UK – signature on delivery)

Directions do not currently deliver to China.

Please note:

La Riche Ltd or Directions Hair Colour are unable to accept responsibility for any items lost in transit if a non-tracked delivery method is selected. If your country is not listed, please contact us at [email protected] for further information. It is the customer's responsibility to keep track of the latest status' of orders - Directions do not receive or send individual updates once items are despatched.