Help Centre

Delivery & Shipping

This page contains everything you need to know about our UK and international shipping, we always aim to despatch orders within 1-2 working days if possible.

UK Delivery

Delivery type: DPD (Royal Mail for non-mainland locations)
Delivery cost: £5.50 or FREE on orders £20 or over
Delivery time: 1–3 working days
Tracking: YES

European Delivery

Delivery type: Royal Mail International Tracked
Delivery cost: From £10.00 or FREE on orders £50 or over
Delivery time: 7-25 working days*
Tracking: YES

* we are experiencing significant delays at various customs departments since Brexit that is out of Directions control. Please expect extended delivery times due to this. You may wish to contact your department directly before ordering for processing estimates.

Custom fees may apply if requested, these costs are out of Directions control. If you then refuse to pay the fee, your goods will be sent back to us and the shipping charge will be deducted from your refund.

Rest of World

Delivery type: Royal Mail International Tracked & Signed
Delivery cost: From £12.00 or FREE on orders £50 or over
Delivery time: 7-25 working days
Tracking: YES

Due to weight limits offered on our retail delivery services, orders over 2kg may be despatched in multiple deliveries at the discretion of Directions Official Online Store.

Please note:

Directions do not currently deliver to China.

La Riche Ltd or Directions Hair Colour are unable to accept responsibility for any items lost in transit if a non-tracked delivery method is selected. If your country is not listed, please contact us at [email protected] for further information.

It is the customer's responsibility to keep track of the latest status' of their order - Directions do not receive or send individual updates once items are despatched.


Custom fees may apply if requested, these costs are out of Directions control. If you then refuse to pay the fee, your goods will be sent back to us and the shipping charge will be deducted from your refund.


Please know, a 'safe place' has been selected for the courier to leave your parcel and it's then stolen or missing, it's your responsibility. Directions will not replace or refund for the goods.

All delivery times listed above are estimates. Directions Official Online Store are not responsible for any delays incurred after despatch.