Help Centre

What if my order hasn’t arrived?

Track your delivery or get in touch with your courier.

You can keep track of your orders or contact your courier using the details provided in your despatch email. If your items still haven’t arrived within the estimated time, let us know. We’ll investigate the delay and get your items back on track.

Europe & ROW
In the event your delivery goes over 25 working days from the estimated delivery date and has not arrived, you must contact the Directions' team so that we can claim on your behalf and provide you with a full refund. Please note, this can take between 30-90 days from when the claim is processed, due to Royal Mail policy. Unfortunately this process is out of Directions' control but we apologise for any inconvenience caused.

If you do not get in touch with us, after 25 working days from placing your order we will assume your items have arrived with you and update you status as completed. This is due to some instances where tracking has not updated.